Privacy Policy

A stack of brown papers labelled Privacy Policy sits on a wooden desk next to a pen, a notebook, a potted succulent, and a glass of water—offering insight into important company policies.

Welcome to Daydream Stitchery! This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit or make a purchase from our website.

Privacy Policy Effective Date: 13 January 2026

Business Name: Daydream Stitchery
ABN: 24 188 493 672
Business Structure: Sole Trader
Business Address: 250 Arborfive Road, Glenwood, Queensland, Australia
Website: https://www.daydreamstitchery.com
Owner: Alisia Cameron

1. Introduction

Daydream Stitchery (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or make a purchase from our website.

We comply with the Australian Privacy Act 1988 (Cth), EU and UK GDPR, California Consumer Privacy Act (CCPA and CPRA), CalOPPA, and other applicable privacy regulations worldwide.

2. Information we collect

We collect the following personal information when you interact with our website, make a purchase, or sign up for updates:
• Full name
• Email address
• Shipping and billing address
• Optional data such as your date of birth or personal preferences (e.g. favourite craft type)
• Order history and account details (if you create an account)

We do not collect or store payment card details. All payments are processed securely by trusted third-party providers (Stripe, PayPal, and Zip). You can find their Privacy Statements via the links provided.

We also collect non-identifying technical data through Google Analytics, including browser type, device, location (approximate), and site usage patterns.

3. How we use your information

We use your information to:
• Process and fulfil orders
• Provide customer support
• Deliver digital downloads and manage your account access
• Send updates, promotions, or newsletters (only if you’ve opted in via Mailchimp)
• Improve our products, website performance, and user experience
• Comply with legal obligations and prevent fraud

We never sell or rent your personal data to any third party.

4. Legal basis for processing (EU/UK GDPR)

For customers located in the EU or UK, we process your data based on:
• Contractual necessity: to process and deliver your order.
• Consent: for marketing communications or optional data you provide.
• Legitimate interests: to improve our website and protect against fraud.
• Legal obligation: to comply with tax or regulatory requirements.

5. Data storage and security

Your personal data is stored securely on password-protected systems and accessed only by authorised personnel. We use Wordfence for website security monitoring to protect against breaches and unauthorised access.

Data may be stored or processed in Australia or other countries where our trusted service providers (such as Mailchimp, Stripe, or Google) operate. These providers comply with international data protection standards, including the EU–US Data Privacy Framework where applicable.

6. Cookies and tracking technologies

We use cookies to enhance your browsing experience, track website performance, and understand visitor behaviour. For detailed information on how we use cookies and your options for control, please see our Cookie Policy.

7. Your rights

Depending on your location, you may have the right to:
• Access, correct, or delete your personal data
• Withdraw consent for marketing communications
• Request a copy of your data in a portable format
• Object to or restrict data processing

To exercise your rights, contact hello@daydreamstitchery.com. We’ll respond to all valid requests within 30 days.

For California residents, you may also request information about how we collect and share your data under the CCPA/CPRA. For EU/UK residents, you can contact your local data protection authority if you believe your privacy rights have been violated.

8. Children’s privacy

Our website and products are not directed toward children under 13 years of age. We do not knowingly collect or store personal information from anyone under 13 (or under 16 in the EU/UK). If we become aware that such data has been collected, we will promptly delete it.

9. Data retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law (such as recordkeeping obligations).

10. Third-Party Links and Affiliates

Our website may contain links to third-party websites, including Amazon affiliate links, where we may earn a small commission on qualifying purchases. These external sites have their own privacy policies, which we encourage you to review.

We are not responsible for the privacy or security practices of third-party sites.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in law, technology, or our practices. The “Effective Date” at the top will always indicate the latest version.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact:

Alisia Cameron
Daydream Stitchery
250 Arborfive Road, Glenwood, QLD, Australia
admin@daydreamstitchery.com
https://www.daydreamstitchery.com

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